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 Service Agent Contact Centre X10(Secondment)Dx-Polokwane

Position : Service Agent Contact Centre X10(Secondment)Dx-Polokwane Vacancy type: Internal

Task Grade : T10

Area of Speacialization : To provide a professional service to all customers via all available mediums.

Department : Contact Centre

Business Unit : Customer Services

Location : South Africa (Limpopo)

Reference Number : MRMSACC092021

Closing Date : 2021/09/29 11:55 PM

Minimum Requirements

 Relevant 3 year Diploma or related

Related Minimum Experience

 3 Years related experience
 Experience in working with customers and customer relations

Skills and Competencies
 Integrity
 Honesty
 Trustworthiness
 Professionalism

 Team player
 Motivating teams
 Coaching and mentoring
 Developing

 Organisational knowledge (Eskom)
 Ability to deal with stress
 Report compilation
 Service Delivery Training
 Effective Time Management

 Interpersonal skills
 Planning and organisational skills
 Customer Service and product skills
 Telephone skills
 Computer skills
 Communication skills

Key Responsibilities
 Handling inbound and outbound interactions
 Handling back-office activities (non-technical dispatch & follow Up’s)
 Handling multi-media activities and outbound (pro-active customer interaction) campaigns
 Strive for excellence in customer interaction and service improvement
 Supports marketing, sales and customer service processes
 Perform vending, prepaid and easy pay activities

​“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”