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 Service Agent Customer Service Area (Group Customer Services Division) Vryheid


Position : Service Agent Customer Service Area (Group Customer Services Division) Vryheid Vacancy type: Internal

Task Grade : T10

Area of Speacialization : To provide generic and interface customer service related to specialist fields in a defined geographic area, with the objective of providing efficient customer service

Department : Group Customer Services NEWC, Newcastle Zone

Business Unit : GCS KZN

Location : South Africa (Kwa-Zulu Natal)

Reference Number : 5000834086FD

Closing Date : 2019/08/27 11:55 PM

Minimum Requirements

Qualification(s):

• Relevant 3 year Diploma

Experience: 

• 3 Years related minimum experience in Customer Service

Skills and Competencies

• Behavioural
o Integrity
o Honesty
o Trustworthiness
o Professionalism

• Leadership
o Team player
o Motivating teams
o Coaching
o Mentoring
o Developing etc.

• Knowledge
o Bilingual / Multi-Lingual
o Counselling and conflict handling
o Eskom product knowledge

• Skill
o Communication and interpersonal skills
o Customer service and marketing skills
o Telephone skills
o Computer skills
o Interpersonal skills/customer relations
o Planning and organisational skills
o Stress Management skills

Key Responsibilities

• Directs the daily customer service activity operations
• Responsible for customer data
• Handle generic service activities
• Build a relationship between their customer base and Eskom via regular proactive interventions
• Conducts all conventional measurement and meter related tasks
• Processes and conducts credit revenue and credit management processes
• Perform vending and prepaid activities
• Processing quotations and connections activities

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
 
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”